The goal at Neil Gonzalez Photography is your complete satisfaction with your purchase.
In the case of Force Majeure, such as technical failure, inclement weather, or any other unforeseen incident that prevents the scheduled event; the client will get a full refund of any deposit. However, no refund will be given under any circumstances if a client fails to attend a booked event on the day and at the time listed or location where the booking was made.
As to the nature of electronic data and the fact that digital photographs, once delivered to the client, they cannot be returned; Neil Gonzalez Photography has a NO REFUNDS POLICY.
Once a transaction has been completed (i.e., a client pays for a photograph and Neil Gonzalez Photography sends the client the correct photograph) it is then considered non-refundable.
If a client has selected and purchased an incorrect photograph, the client must notify Neil Gonzalez Photography, before receiving the “incorrect” photograph, preferably as soon as possible.
Refunds will NOT be given due to a client “not liking”, selecting an incorrect photograph, after the client has already received the photograph or any other reason.
If however, a mistaken photograph is sent to the client, as documented on the invoice, Neil Gonzalez Photography will send the correct print to the client free of charge.
Any questions regarding this Policy please get in contact using the form below.
Refund/Exchange Policy for Custom Wedding Albums and Photo Books
Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom products and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:
A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
Or, if the order was erroneously processed such as an error was made on the size of the book or colour/style, compared to the original recorded order.
All prints and goods and services are subject to tax and shipping when applicable. Due to the nature of custom photography, all transactions are final.
Neil Gonzalez Photography does, of course, guarantees that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed.
Payment of orders is due in full at the time of order. Prints and products arrive 4-6 weeks after payment is received.
Albums take approximately 10 weeks as they are custom designed and hand made. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time.
In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Please make your selection carefully before ordering and if you have any questions please contact us below.